Frequently Asked Questions
Everything you need to know about shopping with Okanui.
What is the standard shipping timeframe for orders?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days, while express options are available for faster delivery.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, swimwear must have the protective liner intact.
How do I ensure I choose the right size?
Every product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, as fit can vary between our slim and relaxed collections.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services like Afterpay and Klarna.
How should I care for my Okanui garments?
To maintain the quality of our fabrics, we recommend a cold machine wash with like colors and hanging to dry in the shade to prevent fading.